Return Policy and Exchanges

  1. Refund Eligibility:

    • Siphon Luxury may grant a 100% refund under specific conditions:
      • If a product is found to be inauthentic after purchase, and the authentication has to been done through a boutique store.
      • We at siphon luxury, do not issue any refunds on the basis of third party apps authentication.
      • In cases of production or shipping damage.
      • If you request cancellation within 6 hours of placing your order.
      • For out-of-stock orders, which will be canceled and refunded (or converted to store credits with your consent).
    • International refunds typically take 2 to 3 weeks, but some cases may be faster.
    • If an order is canceled before delivery, refunds may take 2 to 3 weeks from accepting the refund request.

  2. Product Discrepancies:

    • If you notice any discrepancies with your order or receive the wrong product, contact Siphon Luxury within 7 days of delivery.
    • Failure to report discrepancies within this timeframe may affect eligibility for replacement.
    • Avoid using products you believe are incorrect, as it could hinder the exchange or replacement process.
    • You might be asked to provide photographs or video clips of the discrepant product to assist with resolution.
  • Delivery Terms and Conditions:

 

  •  Delivery Timeframe:  We strive to deliver your order within 4-6 weeks from the date of purchase. However, please note that unforeseen circumstances such as customs clearance procedures or natural calamities may cause delays beyond our control.

 

  • Non-Liability for Delays: While we make every effort to ensure timely delivery, Siphon Luxury shall not be held liable for delays arising from customs processing or natural disasters.

 

  • Refund Policy: If, for any reason, your order has not arrived within 20-24 weeks from the date of purchase, you may be eligible for a refund. Please contact our customer service team for assistance in processing your refund request.

 

  • Customer Responsibilities: If a customer refuses to accept the order upon delivery or requests a delay in delivery, the order will be fulfilled only upon receipt of full advance payment for the article.
  • No refunds will be initiated if the customer requests a delay in delivery without prior purchase of the item, or without the full pre-payment for the item, in such cases the orders will be cancelled as per company policy.

 

By proceeding with your purchase, you agree to abide by these delivery terms and conditions set forth by Siphon Luxury. Should you have any questions or concerns regarding your order, please don't hesitate to contact us for assistance.